Terms of Service

Terms of Service

Flystein provides an online platform (“Platform”) where customers (“Customers”) receive consulting services (“Services”) from travel and airfare consultants (“Experts”) about the best and the cheapest flights as well as other supplementary travel advice services.

By using the Platform, you agree to comply with the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of Flystein’s Platform and Services. Flystein reserves the right to update and modify these Terms at any time. It is Customer’s responsibility to check this page for possible changes.

 

Services

The Expert provides the following Services: searching, building and suggesting the best and the cheapest flight itineraries available at the moment of the Service, as well as other recommendations regarding frequent flyer programs, miles, airlines, airports and destinations.

The Expert also provides the Customer a detailed overview of the steps involved in the booking process. It is the responsibility of Customer to book and pay for the flights and for all fees incurred from the airline (“Airline”) or travel agencies (“Travel Agent”) used.

 

Fees and Refunds

Flystein charges a flat fee (“Service Fee”) which covers the cost of the Experts who search for, build and suggest travel itineraries and document the steps necessary for the Customer to purchase flight tickets via a third party Airline or Travel Agent.

For the Build My Trip Service, the Service Fee is charged upfront. The Service Fee is calculated by the Flystein Platform based upon the complexity, number of legs, class of travel and number of passengers. The Service Fee is non-refundable.

 

For the Beat My Price Service, an authorization is placed upon the Customer’s credit card upfront. The Service Fee is calculated by the Flystein Platform based upon the complexity, number of legs, class of travel and number of passengers.

 

The credit card authorization is reversed only in the following case:

  • The Customer specifies a realistic price and produces online evidence of the flights they previously found themselves. This evidence must be submitted at the same time the Beat My Price request is submitted and:
  • The Expert cannot find the Customer a deal that is cheaper than the sum of Service Fee and the price found by Customer.

 

For example, if the Customer provides evidence of a flight deal that is priced at $500 and pays a Service Fee of $49 and the Expert cannot find a deal that is cheaper than $451, the Expert reverses the authorization on the Customer’s credit card.

Flystein does not act as a Travel Agent and does not sell flight tickets. Therefore it does not refund more than the Service Fee paid by a Customer.

All payments are handled by a trusted third party payment system, Stripe.

 

Liability

Under no circumstances is Flystein, or its suppliers, liable to any Customer for any issues arising from i) their use or inability to use the product or the breach of this agreement or ii) the contract between Customer and the travel product supplier or iii) the contract between the Customer and the Airline(s).

Flystein does not sell any travel products and is therefore not responsible for the quality and suitability of these products.

Flystein recommends that every Customer purchases proper travel insurance for every trip.

 

Travel Advisory

Flystein is neither obligated nor responsible for providing notice or information concerning any regulations with regard to passports, visas, customs, health or negative travel advisory due to conflict situations or acts of nature. Please note that you cannot travel if you do not have all the required travel documents, such as passports, visas, re-entry permits, and vaccinations for your chosen destination. It is your responsibility to check if you need a visa and/or other documentation for the country you are flying to or for any countries you may be transiting through.

 

If you do not have the correct documentation, you may be refused carriage by the air carrier or entry into any country. Where entry is refused, fines or other penalties may be imposed on you. Any passenger who travels without the required visa/passport/other documents is solely responsible for and must immediately pay all fines, surcharges, costs (including the cost of their immediate return flight), and any other amounts of any description which are incurred or imposed by the Airline or Travel Agency. This will occur regardless of whether the lack correct documentation is discovered at the airport where you are departing. Flystein disclaims any liability in this situation and no compensation, expenses, refund or other amount will be paid to the Customer.

 

Warranty

Neither Flystein nor the Expert can be considered responsible for any kind of issues arising from contracts between the Customer and the Airline(s), Travel Agent(s) or other third parties involved in selling flight tickets or providing transportation services.

The Platform is provided “as is”. Flystein and its associates hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Flystein nor its associates make any warranty that access to the Platform will be continuous or uninterrupted. The Customer clearly understands that they are using the Platform at their own discretion and risk.

Content

By submitting any information (“Content”), such as reviews and comments, to Flystein, you grant Flystein a worldwide, non-exclusive, royalty-free license (with the right to sub-license) to use, copy, reproduce, process, adapt, modify, publish Content for the purposes of travel consulting services, marketing, sales, and data analysis.

Cookies

Cookies are small files which enable us to store specific information related to you on your PC or mobile device while you visit our website. These cookies help us to check on the frequency of use and the number of users who visit our website, and to make our services to you as convenient and efficient as possible. Cookies cannot penetrate the user’s system and create damage there. We also uses cookies for the purpose of identifying you as a member. In these cookies data such as session ID information is saved.

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here.